Brizy Wordpress not loading after update.

James Beker

• March 13, 2023 14:32

Brizy not loading after update.

Website seems OK.

Please assist.

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  Ariel H.

  • March 13, 2023 16:07

  Hi James,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to:  kc.george@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13702391100433
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

   

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  KC George

  • March 14, 2023 12:29

  Hi James,

  This issue was due to a code conflict between latest Brizy version and the JavaScript code you were using in your website footer for displaying current year for the copyright notice. We had to remove the block and recreate it. Now the pages are opening in the editor.

  Please check and fine tune the footer if required.

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  James Beker

  • March 14, 2023 13:00

  This Javascript is REQUIRED on my website.

  It must be there, no exceptions.

  How do we roll back safely to a previous version of Brizy (step-by-step).

  I need this to be done quickly as my business is launching in the next 2 weeks.

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  James Beker

  • March 14, 2023 13:23

  I fixed it with a link from a previous post.

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