display problem in the Backoffice 

Romain Gricourt

• March 13, 2023 09:53

Hi,
I use Brizy Version 2.4.17 and Brizy Pro Version 2.4.16.
In the extensions page, some lines are no longer visible (see screenshot with the link).

https://drive.google.com/file/d/1K7-hZkIeN2kfMTMgVVzcdH-jTLrdgpMn/view?usp=sharing

In the section page or articles, modified with Brizy, the word Brizy does not appear any more. We also notice some bugs on the front. My customers are starting to worry. Can you please help me!

Thanks a lot !

Romain

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  Ariel H.

  • March 13, 2023 14:27

  Hi Romain,

  Thank you for reaching out to us.

  This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

  Please add us as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to:  kc.george@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13691835637137
  WordPress Admin URL: 
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

   

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  Romain Gricourt

  • March 13, 2023 15:12

  Thank you, I just sent the email with the information

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  KC George

  • March 14, 2023 04:37
  • Edited

  Hi Romain,

  I have fixed the problem on your WordPress Dashboard. Now you can see the Brizy plugin names

  

  A user of your WordPress dashboard attempted the Brizy white-label option and saved it with all the white label choices empty. This led to the problem. How to activate the white label I fixed it by resetting white-label.

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