HTML export takes forever

Filip ‏‏‎‎

• September 11, 2023 12:50

Is there a problem with HTML export today? The "We are preparing your HTML export" message is showing for hour already and nothing is happening, no zip do download.

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  Ariel H.

  • September 11, 2023 12:59

  Hi,

  Thank you for reaching out to us.

  We received a similar issue earlier, our developers are already working to resolve the issue.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Ariel H.

  • September 12, 2023 09:02

  Hi,

  Thank you for your patience. I received confirmation that the issue is now resolved.
  Would you mind giving it a try on your end to see if everything is working as expected?

  Best regards.
  Ariel H.

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  Filip ‏‏‎‎

  • September 12, 2023 09:09

  It is working fine now. Thank you.

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