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5 comments

Date Votes
  • Ariel H.

    Hi Isaac,

    Thank you for reaching out to us.

    Please ensure that you are using the most recent version of Brizy and Brizy Pro.
    (Brizy Version 2.4.16 and Brizy Pro Version 2.4.15)

    If you're still using an earlier version, please try the steps on this link to update them:

    https://support.brizy.io/hc/en-us/community/posts/13541119059729-BRIZY-PLUGIN-UPDATE?page=1

    Please try this and see if this helps.

    Best regards,
    Ariel H.

    0
  • Thor Remoblas

    I'm having a similar problem, and I'm already using the latest versions (Brizy 2.4.17 & Brizy Pro 2.4.16). I'm using Brizy WP Plugin and I need to finish the page(s) I'm working on within the next 12 hours.

    Urgent help please.

    0
  • KC George

    Hi Thor,

    Your best option may be roll back to a previous Brizy versions if the issue was caused by the update. You can use these files

    Here is the procedure to roll back

    1. Deactivate and delete Brizy Pro
    2. Deactivate and delete Brizy
    3. Download Brizy 2.4.15 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
    4. Download Brizy Pro 2.4.14 and under Plugins - Add New - Upload Plugin, upload Brizy Pro
    0
  • Artur Ścibisz

    I have the current version and the same thing happens. The wheel is spinning all the time. Look: https://www.loom.com/share/b80876a0825846d6be3e25ec2f3c52ee 

    0
  • Ariel H.

    Hi Artur,

    Thank you for the update.

    I have created a private ticket for this issue. You should receive a notification shortly.

    Please reply to the private email with your WP Admin login credentials, so we can inspect your site.
    Don't forget to make a full backup of your site as a precaution.

    Best regards,
    Ariel H.

    0

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