Project Not Configured Why?

Chris W

March 09, 2023 21:22

Hello Support,

I am getting Project Not Configured. The site is new I can not get it online. I have removed all A DNS IP's. I have added the new Brizy cloud IP and added Brizy CNAME content both have turned green. URL https://cloudaiio.com

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Comments

29 comments

Ariel H.

March 10, 2023 11:27
Hi Zane,

Thank you for reaching out to us.

Could you please try to delete the domain and add it back and see if this resolves the issue? - https://prnt.sc/DaUyvUxP2S-e

Please try this and let me know how it goes.

Best regards,
Ariel H.
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Chris W

March 11, 2023 06:30
Hi Ariel,

Sadly it did not work the issue still exists.

I look forward to your reply...regards, Zane
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K C George

March 13, 2023 11:45

Edited
Hi Zane,

We have fixed this issue. https://www.cloudaiio.com/ now does not return a "Project Not configured" error.

Please publish your page and it should work fine.
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Chris W

March 13, 2023 16:08
Hi Kc George,

It works on the PC desktop version now, but the mobile version's landing page on all browsers is blank.
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K C George

March 13, 2023 16:18
Hi Zane,

When visiting https://cloudaiio.com/ I see a blank page on both desktop and on mobile. Can you please confirm if you have clicked on 'Publish Page' as in the above screenshot?
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Chris W

March 14, 2023 04:17
Hi Kc George,

Yes, I did publish it per the screenshot. It is still blank.
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K C George

March 14, 2023 06:55

Edited
Hi Zane,

Your page seems working fine now.
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Chris W

March 14, 2023 07:01
Yes, I checked both desktop and mobile. Hopefully, it will remind working. I have noticed more so with the mobile version flipping back and forth between a blank page and a working page...Thanks for your help!
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Chris W

March 14, 2023 21:38
Hi Kc George,

I just checked the website my time at 2:33 pm US time. The landing page is blank again! It seems to be an intermittent problem. Please look into it further it is very annoying...thank you. Zane
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Chris W

March 15, 2023 02:09
Sample, 3:00 PM and it's a blank page.7:00 PM and it's still a blank page...
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K C George

March 15, 2023 11:49

Edited
Hi Zane,

I have signed up with a website monitoring service https://uptimerobot.com/ to monitor the uptime of your website https://www.cloudaiio.com/. This service will keep checking the website every minute and I will get an email notification if the website goes down. We will give this service 24 hours and will get back to you with the uptime report.
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Chris W

March 15, 2023 14:11
Great thanks!
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K C George

March 16, 2023 12:43
Hi Zane,

As per the website monitoring report, the website uptime in the last 24 hours was 100%. https://jmp.sh/TXlCiHma. This does not however confirm that the full page was being loaded everytime.

I did more tests and found out that the website switches between a blank page and a page which shows the full content. We have escalated the issue to our developers. They will check if there is an underlying issue which is causing this behavior. We will get back to you when we have more information
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Tamas Rumszauer

March 27, 2023 16:22
I have the same issue of project not configured of a brizy.site subdomain.
https://annadancecompany.brizy.site/

can you please assist? it's been several days that i've been trying to bring this online.

thanks a lot
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Ariel H.

March 28, 2023 08:52
Hi Tamas,

Thank you for reaching out to us.

Could you please confirm if your pages were published and not set to draft mode?

Best regards,
Ariel H.
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Tamas Rumszauer

March 28, 2023 10:16
HI Ariel,

I can confirm that the page (it's a single page site) is in a published state
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K C George

March 28, 2023 13:37
Hi Tamas,

Can you please send us the Brizy Cloud editor URL of this project? Open the homepage of the project, copy the URL from the browser and paste it here. It should look like something like https://www.brizy.cloud/projects/8856511/editor/page/704964
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Tamas Rumszauer

March 28, 2023 13:47
Hi George,

here you go

https://www.brizy.cloud/projects/15298954/editor/page/2571994
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Ariel H.

March 28, 2023 15:28
Hi Tamas,

I appreciate your patience.

I received confirmation that the issue is now resolved.

Please try it on your end.

Best regards,
Ariel H.
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Tamas Rumszauer

March 28, 2023 15:47
Thank you Ariel, appreciate it.
Out of curiosity and for future reference. what was wrong? Anything i can do to avoid it going forward?

thanks,

tamas
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K C George

March 30, 2023 09:52
Hi Tamas,

This error was due to a bug at our end. We are still looking into this issue.
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Chris W

April 09, 2023 20:37
Hi KC George, Same issue with this subdomain...
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K C George

April 10, 2023 04:36
Hi Zane,

I see this when visiting https://serenityroseart.cloudaiio.com/ Do you still see the Project Not Configured error at your end or is it resolved?
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Chris W

April 11, 2023 06:07
Hi KC George, It does seem resolved now.

Will this be an ongoing issue with every new website I launch?

Thx you, Zane
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K C George

April 11, 2023 10:19
Hi Zane,

With new websites, some customers are facing the Project Not found error recently. We are still looking into this issue. If this happens again, please get back to us, we will need to fix this for you.
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Alisson Gutiérrez

May 11, 2023 03:11
Hello I have a problem with my website: https://www.mininistudio.art/
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K C George

May 11, 2023 07:16
Hi Alisson,

When I check your URL https://mininistudio.art I see this and not the message "Project Not Configured". Can you please check again?

Please try accessing the URL from a private (incognito) window of your browser and also from alternate browsers.
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Chris W

June 20, 2023 14:44
Hello KC George,

I am having the same issue "project not configured" with a new domain https://royalimagedetailing.co. Can you please fix this for me thanks.
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K C George

June 20, 2023 15:12
Hi Zane,

We have fixed this issue. Please check https://royalimagedetailing.co If you are using your regular browser, please refresh the page to see the latest change.
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