Cannot update my card details

Anestis Goudas

• September 09, 2023 20:11

Hi, I am trying to update my card details for my subscription's renewal but all the cards I added to the Paddle website are being declined, although they were accepted in the past.

What is the issue? My subscription will expire on the 10th of Sep.

Thanks

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  Ariel H.

  • September 11, 2023 09:19

  Hi Anestis,

  Thank you for reaching out to us.

  I have created a private ticket for your inquiry. This will allow us to discuss the issue privately and ensure that your concerns are addressed appropriately. One of my colleagues will be in touch with you very soon to provide assistance and support.

  Best regards,
  Ariel H.

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  Anestis Goudas

  • September 11, 2023 14:48

  Hi Ariel, 

  I managed to pay my annual subscription via PayPal - But the thing is that Paddle was declining all of my Credit Cards, and in one of them, the bank messaged me for possible scum.

  So we can close the topic, but you could check if this issue happened before to other users :)

  Thanks a lot,

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