Site images not loading

Simon Hobby

• September 09, 2023 13:56

Hi Team

Many site images at phcatering.co.uk are not loading (example Buffet Menus | Purchase & Hobby Catering Ltd | South Wales Catering (phcatering.co.uk).  I have had the site for some time and use site sync to keep it updated, this has worked without issue but recently images have stopped loading.  I have re exported the project from scratch (PHCATERING) with site sync with no improvement. Please help.

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  Ariel H.

  • September 11, 2023 08:17

  Hi Simon,

  Thank you for reaching out to us.

  Please try logging in to your remote site using FTP or the File Manager in your hosting control panel. Once logged in, navigate to the root directory of your website and delete the files within the /var and /cache subdirectories. After completing this step, return to your pages and update them and see if this will make a difference.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

   

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  Simon Hobby

  • September 11, 2023 17:38

  Hi Ariel,

  Followed your instructions, deleted the files via FTP login in the two folders, updated from Brizy cloud but the problem persists.

  Regards,
  Simon.

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  Ariel H.

  • September 12, 2023 08:06

  Hi Simon,

  Thank you for the update.

  Could you please provide us temporary access to FTP, so we can further look into this issue?

  Best regards,
  Ariel H.

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  Simon Hobby

  • September 12, 2023 19:04

  Yes, can you raise a private ticket?

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  K C George

  • September 13, 2023 06:03

  Hi Simon,

  I have created a private ticket for you. Please check your inbox for an email from support@brizy.io and reply to it by giving us FTP access.

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