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Trouble uploading images

Isaac Chiang

Hi Brizy team, recently some images from my home have disappeared and when I want to upload and change the image i cannot do it. 

When i click the cloud to upload nothing happens, can you help me please with this issue? 

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Comments

7 comments

Date Votes
  • Ariel H.

    Hi Isaac,

    Thank you for reaching out to us.

    Please ensure that you are using the most recent version of Brizy and Brizy Pro.
    (Brizy Version 2.4.16 and Brizy Pro Version 2.4.15)

    If you're still using an earlier version, please try the steps on this link to update them:

    https://support.brizy.io/hc/en-us/community/posts/13541119059729-BRIZY-PLUGIN-UPDATE?page=1

    Please try this and see if this helps.

    Best regards,
    Ariel H.

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  • Isaac Chiang

    Hi, both plugins are updated Ariel 

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  • Ariel H.

    Hi Isaac,

    Thank you for the update.

    This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

    Please add us as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to: kc.george@brizy.io. 

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/13609428828433
    WordPress Admin URL: 
    Username
    Password

    Please make a full backup of your website as a precaution.

    Best regards,
    Ariel H.

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  • KC George

    Hi Abraham,

    Thanks for the access to your WordPress Dashboard. I attempted to reproduce the issue you are facing with uploading images. I created a test page. deleted and uploaded a new image. It worked well at my end. Please see my test here  https://jmp.sh/gA0pb7LB

    Can you please let us know the exact steps we must follow to reproduce the error? Please also sign in to your WordPress Dashboard from a private (incognito) window of your browser and check if you are able to upload images.

     

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  • KC George

    Hi Abraham,

    I attempted to reproduce the image upload issue you are facing, on an existing page. Please see my test here https://jmp.sh/lmWdL7TA  I am still unable to reproduce the issue. Do you have specific steps I must follow to reproduce the issue?

    You had mentioned "And have you checked the languaje issue in “sala de prensa” page?, the entry element" I am sorry; I could not understand this fully. Can you elaborate on this issue more? 

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  • Melissa Norris

    Hello. I am having the issue on my site. I am using Bluehost to host my website. And, I am using Brizy to build it. All of a sudden, I can change any images. My plugins are up to date. When I go to change an image, it allows me to select from the media, but nothing shows. I only get the same indicator that I need to add an image. 

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  • KC George

    Hi Melissa,

    Recent Brizy versions have incompatibilities with Jetpack Image optimizations. If you are using Jetpack and have enabled any of the following options, please disable it to upload images using Brizy.

    1. In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
    2. Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
    3. If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP

    If none of the above helps, please get back to us with your website URL. We will take a look.

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