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Wordpress Plugin Issues

Ray H

I think your plugin is still causing issues. I also use Siteground plugins. I have disabled them but still can't edit a page with Brizy. See attached image.

All I can see is part of the copyright in the footer.


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Comments

12 comments

Date Votes
  • Ariel H.

    Hi Ray,

    Thank you for reaching out to us.

    The conflict could be coming from something else. Perhaps one of the other plugins installed on your site is causing this issue.

    To further troubleshoot this issue, please try to disable all other plugins temporarily besides Brizy, Brizy Pro and check if the error is still there.  

    If the issue doesn't occur,  start by enabling the rest of the other plugins one at a time and check if the issue is resolved. If the problem returns after enabling a plugin, then it's likely the culprit.

    Also, try switching to another theme and see if that helps.

    This process can be time-consuming, but it's an effective way to identify plugin / theme conflicts quickly.

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Ray H

    This only happened when I updated both Brizy plugins.

    I followed your instructions and left only Brziy plugins, the issue remains.

    Theme made no difference.

    However when I install a backup from 28th February and before the Brizy update all works fine.

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  • Ariel H.
    • Edited

    Hi Ray,

    Thank you for the update.

    This is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?  

    Please add us as a user to your WordPress Dashboard if you need assistance with this. Please send the following details to: kc.george@brizy.io. 

    Community Post link: https://support.brizy.io/hc/en-us/community/posts/13601675378321
    WordPress Admin URL: 
    Username
    Password


    Please make a full backup of your website as a precaution.

    Best regards,
    Ariel H.

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  • Ariel H.

    Hi Ray,

    Thank you for your patience.

    We are aware of this issue and are currently working on a solution to address it.  I will get back to you as soon as I receive an update.

    Meanwhile, please revert to earlier versions of both Brizy and Brizy Pro. You can use these files to roll back to the previous versions

    Please follow this procedure to roll back.

    1. Deactivate and delete Brizy Pro
    2. Deactivate and delete Brizy
    3. Download Brizy 2.4.15 and in your WordPress Dashboard under Plugins - Add New - Upload Plugin, upload Brizy
    4. Download Brizy Pro 2.4.14 and under Plugins - Add New - Upload Plugin, upload Brizy Pro

    Sorry for the inconvenience.

    Best regards,

    Ariel H.

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  • Ray H
    • Edited

    Hello Ariel

    I have found the issue:

    Embed section in footer using JavaScript, see below. Once I removed the embed, the issue went away. I don't see anything wrong with the script.


    <p style="text-align: center; font-size: 15px; text-align: left; color: #D1D1D1; font-family: Montserrat, sans-serif!important;">&copy; Business Name Goes Here <script type="text/javascript">
      document.write(new Date().getFullYear());
    </script>.</p>

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  • KC George

    Hi Ray,

    You are right, a code conflict with the JS code for the dynamic year was the cause behind the error. You could try a different JS code to solve the problem. May be something like this.

    <style> div {text-align: center;} </style> Copyright © <span id="footer-year"></span> <img src="/error_source.jpg" style="display: none;" onerror="document.getElementById('footer-year').textContent = new Date().getFullYear();"> Superior Sensor Technology All rights reserved
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  • Ray H

    So it is an error in Brizy. When will it be fixed? It has worked with no issue until Brizy updated recently.

    This brings up other concerns - what other code I embed could potentially cause issues?

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  • Ray H

    Also I have tried this and it does not present well. I changed the color to white for the footer and it affected color and position on the google notice on my contact page. I chose not to use the reCaptcha image.

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  • Ariel H.
    • Edited

    Hi Ray,

    Thank you for keeping in touch.

    We're still looking into this issue, in the meantime, we've made small modification on this script and it appears to work on this URL - https://staging.server001.xyz/mailerlite/

    This is the exact script that was used on this page:

    <font color="#ffffff">
            <p style="font-family:lato">
            <p style="font-size:14px">Copyright &copy;
                <span class="yr"></span> Superior Sensor Technology, All Rights
                Reserved. &emsp; &emsp; &emsp; &emsp; &emsp; &emsp; &emsp; &emsp; <a href="/privacy-policy/"
                    style="color: white">Privacy Policy</a>&ensp; • &ensp; <a href="/terms-of-use/"
                    style="color: white">Terms of Use</a>
            </p>
          <script>
                document.querySelector(".yr").textContent = (new Date().getFullYear());
          </script>

    Please try this and let me know how it goes.

    Best regards,

    Ariel H.

     

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  • KC George
    • Edited

    Hi Ray,

    The number you see in the Brizy editor is due to an incompatibility (or code conflict) between the latest Brizy versions and a JavaScript code downloaded from the internet. 

    Normally we work out compatibility with popular plugins which are used by thousands of WordPress users. Since this is a code downloaded from the internet, we are unsure if we would worki out compatibility with this code.

    New updates can introduce new incompatibility issues with a plugin/code. As these incompatibilities come to our notice, we work out compatibility. 

    You could also consider the plugin Current Year and Copyright Shortcodes

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  • Ray H

    Message for Ariel:

    Hello Ariel

    Can I check with you. Is this incompatibility between Brizy and Wordpress, because the JavaScript code has always worked fine with just Wordpress themes - before Brizy was invented?

    Regards

    Ray

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  • Ariel H.

    Hi Ray,

    Thank you for keeping in touch.

    I am sorry, but I do not have any updates on this yet. However, scripts that use "document.write" are not suitable in Brizy Builder, this is also a known issue with other page builders.
    https://www.reddit.com/r/Wordpress/comments/s8peu8/troubles_with_elementor_and_documentwrite/

    Best regards,
    Ariel H.

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