Brizy Page Builder Down?

Randall S

• September 07, 2023 18:26

I have been trying to work on a website using Brizy (WP). For the past hour or so, when I try and load a page using "Edit with Brizy" the page will not load. I only see the three concentric circles spinning endlessly. Is the page builder down?

0

• 

  KC George

  • September 08, 2023 06:04

  Hi Randall,

  The looping pre-loader indicates that a software in your hosting server environment is interfering with Brizy editing. To fix the problem, please log into your hosting account and check if any of this software is enabled in your server management system (like cPanel). Disable these systems one at  a time and see if that makes a difference.

  • Security system
  • Malware protection
  • Firewall
  • DDOS

  Please also check if you have installed a security plugin. Deactivate the plugin and check if the issue disappears. Once you identify the interfering software, relax the security restrictions to allow Brizy editing, in consultation with your hosting company.

  Please contact us again if you need assistance in identifying the interfering software. We will require access to your WordPress Dashboard to troubleshoot this for you.

  0

Please sign in to leave a comment.