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Two Issues this Morning...

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8 comments

  • Michael Martin

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  • Michael Martin

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  • Michael Martin

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  • Ariel H.

    Hi Michael,

    Thank you for reaching out to us.

    The latest version of Brizy Pro is now  Version 2.4.15.
    Please ensure that both Brizy and Brizy Pro are up-to-date.
    https://prnt.sc/HLdwwuARwo_X

    Please try these steps to make sure that your plugins are up-to-date.

    1. Log in to your WordPress dashboard.

    2. Click on the "Updates" tab in the left-hand sidebar.

    3. You should see a list of available updates for WordPress, plugins, and themes. Look for the plugin you want to update.

    4. Check the box next to the plugin you would like to update, or click the "Select All" checkbox to update all available plugins.

    5. Click the "Update Plugins" button.

    6. WordPress will begin updating the plugins. You should see a progress bar that shows the status of the update.

    7. Once the update is complete, you will see a message confirming that the update was successful.

    Screencast: https://youtu.be/P3FVe2r8nTg

    Test your site to make sure the updated plugin is working correctly.

    Please try this and let me know how it goes.

    Best regards,

    Ariel H.

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  • Michael Martin

    The Update function showed no new version for Brizy Pro, but I see now that it is download-able from your site. I have installed it and Issue 1 is resolved. Do you have any idea what might be causing Issue #2?

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  • KC George

    Hi Michael,

    It is not a recommended practice to import a Brizy template from one website to another. Can you delete the imported template and start fresh and check if that makes a difference?

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  • Michael Martin

    George - 

    Just to clarify, I did not import the entire Template, but the individual blocks - if that makes a difference. 

    In the meantime, I have: 

    1) deleted the template

    2) cleared the cache

    3) added a new post

    and it has made no difference to the original Issue #2. 

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  • Michael Martin

    Issue #2 resolved. Plugin conflict discovered. Thanks

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