Images don't load

Alexey Dayhovski

• September 05, 2023 07:47

Hi!

I can't add a picture or edit the ones that are already in your templates.

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  Ariel H.

  • September 05, 2023 08:08

  Hi Alexey,

  Thank you for reaching out to us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  • In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  • Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  • If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
  • And lastly, if your website is hosted with GoDaddy, please disable CDN
    https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Alexey Dayhovski

  • September 05, 2023 08:10

  I don't have a jetpack

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  Ariel H.

  • September 05, 2023 08:20

  Hi Alexey,

  Thank you for the update.

  Please also try the following steps and see if this will help:

  1. Deactivating one plugin at a time and checking if the problem resolves.
  2. Temporarily switch to another theme and check if the issue goes away.
  3. Also, try raising the PHP memory limit to at least 256MB or higher.
  https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

  If all the above didn't help, please provide us temporary access to your WP Admin credentials, so we can further check the issue. Add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13506403706642
  WordPress Admin URL:
  Username:
  Password:
  URL of the affected page:

  Please make a full backup of your website as a precaution.

  I am looking forward to your response.

  Best regards,
  Ariel H.

   

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  Alexey Dayhovski

  • September 05, 2023 09:35

  Check email 

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  Ariel H.

  • September 05, 2023 09:55

  Hi Alexey,

  Thank you for your cooperation.

  It appears that this website was moved from production to a staging environment.
  Could you please update the Home and Site URL to match the URL of your website? — https://i.imgur.com/vbFKVVo.png

  Brizy relies on the correct URL settings to load and display the website content properly. If the home and site URL are different, it may lead to misaligned or broken content, such as images, links, or styling elements.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Alexey Dayhovski

  • September 05, 2023 10:00

  If I do this in the site settings, the home page does not open

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  Alexey Dayhovski

  • September 05, 2023 10:37
  • Edited

  Yes, it seems to have been fixed, thanks

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