White screen only for a model after upgrade

Martin Lebreton

• September 04, 2023 14:59

Hi,

I use Brizy on a website https://md-foncierconseil.fr, I have several templates and so far everything has worked.

Since an update, I have had a white screen displayed for all pages using one of my templates. I can edit the template.

How to solve this issue ?

Brizy 2.4.27
Brizy Pro 2.24.4

errors :
https://md-foncierconseil.fr/services/assistance-dans-les-procedures-foncieres-administratives/
https://md-foncierconseil.fr/services/evaluation-fonciere/

I made this video for you :

https://www.loom.com/share/8c9ab99170754ef882b6f8c33aa49c13?sid=a8ac08ef-52c3-47f2-bc08-04489d520fde 

Thank you

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• 

  Martin Lebreton

  • September 04, 2023 15:06

  I forgot : The page is only displayed if I deactivate the ACF extension

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  Ariel H.

  • September 04, 2023 15:23

  Hi Martin,

  Thank you for contacting us.

  To address the issue you're experiencing, I suggest trying the following steps:

  1. Republish the template by clicking on the update button. This may help resolve the problem.
  2. Temporarily switch to a different theme and see if the issue persists. This will help determine if the issue is specific to the current theme you're using.

  If the issue continues, this is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13491640251410
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Martin Lebreton

  • September 05, 2023 06:48

  Hi,

  I republished the model with no results.

  I changed with a different theme (I chose "twenty twenty one", this theme has a green background by default). I still encounter the problem of the empty page, but the background is no longer white but green like the theme.

  I made a backup and added access for you.

  thx,
  Martin

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  Ariel H.

  • September 05, 2023 08:40

  Hi Martin,

  Thank you for the update.

  We have not received the login credentials from you yet. Kindly refer to the previous email that was sent to you for instructions on how to provide us with the necessary WordPress credentials.

  Best regards,
  Ariel H.

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  Martin Lebreton

  • September 05, 2023 08:51

  I resend it communitysupport@brizy.io md-foncierconseil.fr/wp-admin 

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  Ariel H.

  • September 05, 2023 11:53

  Hi Martin,

  Thank you for your cooperation.

  Unfortunately, I am unable to find what is causing the issue. I've made a private ticket so one of my colleagues from support can further check the issue. You should receive a reply from them soon.

  Best regards,
  Ariel H.

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