Can't connect my domain

Liza Sebag

• September 03, 2023 23:09

Hi, although I have a pro subscription I can't use a custom domain, it asks me to upgrade. When I'm on the dashboard it's written "pro" on the project so I don't understand. The domain I want to connect is stellar-strategies.com, it's hosted on namecheap. Please can you help? Thank you!!

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  Ariel H.

  • September 04, 2023 09:30

  Hi Liza,

  Thank you for reaching out to us.

  The option you mentioned is only available for Brizy Cloud subscribers, where we provide website hosting services - https://imgur.com/MELupUq.png

  Upon checking, you currently have a Brizy WordPress subscription. In this case, to connect your domain name to your website hosted by NameCheap, you will need to update the DNS settings as explained in this article:
  https://www.namecheap.com/support/knowledgebase/article.aspx/9837/46/how-to-connect-a-domain-to-a-server-or-hosting/
  If you need assistance in updating your DNS records, please contact your domain registrar or NameCheap support for further assistance.

  Best regards,
  Ariel H.

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  Liza Sebag

  • September 05, 2023 15:20

  Amazing thank you very much :) Envoyé de mon iPhone 

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