Brizy Templates don't open

Hi Brizy team,

Today I have been working on a website that I need to edit as I am adding another language to it. So the website was already built and today I am adding translations.

However, I have been able to open pages but not templates (such as the 404, blogs, etc). When I click to "edit with Brizy" on any page, I am able to use the builder normally, make changes and save them. But when I go to Brizy > Templates and try to open them to edit the Brizy design, the Brizy black screen just keeps loading forever and nothing happens until I either close the browser tab or go back to the previous screen (WP dashboard).

I have already cleared the cache for both the website itself and my Chorme, closed everything and restarted the computer… so I'm not sure how to access my Brizy templates.

I was hoping to finish this website this week, so I am simply asking if you have any other ideas on what I could try and what might be happening?

For reference, I didn't use any new plugins for this site. So everything I'm using here, has already been used for other sites I've built. And the theme is Blocksy, which is also my usual combination (although I don't use anything from the theme itself, everything I have in terms of design has been done with Brizy).

Thank you, Sofia

Ariel H.

September 04, 2023 10:06

Hi Sofia,

Thank you for reaching out to us.

Could you please try increasing the PHP memory limit and see if this will help address the issue?

To check the current PHP memory limit, please go to Tools → Site Health → Info → Server - https://i.imgur.com/MGqBeJ0.png
Please ask your hosting provider to raise it to 512M or higher.

Please try this and let me know how it goes.

Best regards,
Ariel H.

Brizy Templates don't open

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