Menu not updating

Giampaolo Massa

• September 01, 2023 14:42
• Edited

Brizy: Version 2.4.27
Brizy Pro: Version 2.4.24
WordPress: 6.3.1_IT

After adding new pages to the menu via Appearance > Menu, and saving, the changes are not reflected on the live site or are reflected only partially. The menu is a global item.

I've added a new menu but can't see in the Menu selecion. Ther's the old menu "Main Menu Demo"

Have tried disabling and reactivating all plugins and cleared the cache, without success.

Can you help me?
Thanks Giampaolo

 

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  Ariel H.

  • September 01, 2023 14:54

  Hi Giampaolo,

   

  Thank you for reaching out to us.

   

  I would like to suggest a couple of troubleshooting steps for your issue. First, have you attempted to use a different browser? Sometimes, browser-specific issues can cause unexpected behavior. Additionally, it would be helpful to know if the issue persists when you temporarily switch to another theme. This can help us determine if the problem is related to the current theme you are using.

   

  If this didn't help, this is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?

   

  Please add us as a user to your WordPress Dashboard and send the following details to: communitysupport@brizy.io

   

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/13438364047634

  WordPress Admin URL:

  Username

  Password
  URL of the page shown in your screenshot:

   

  Please make a full backup of your website as a precaution.

   

  Best regards,

  Ariel H.

   

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  Ariel H.

  • September 05, 2023 09:06

  Hi Giampaolo,

  Thank you for the update.

  We tried to log in using your credentials, however, it didn't work—https://i.imgur.com/TmrcgLB.png
  Could you please reset the password and send it again?

  Best regards,
  Ariel H.

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  KC George

  • September 07, 2023 14:56
  • Edited

  Hi Giampaolo,

  I have installed Blocksy theme for you. You can now access the menu under Aspetto in your WordPress Dashboard. Please check if you are able to add and edit your menu now. 

  

   

  You have two headers on your website. Please keep one and delete the other. To apply the header to all your pages, you must set the Display Condition for your header. Click on the first icon on the left and then select 'Visualizza le condizioni'

        

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  Giampaolo Massa

  • September 08, 2023 08:55

  Thanks for your reply, I've seen everything except the two headers : where can I find them?

  Giampaolo

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  KC George

  • September 08, 2023 09:18
  • Edited

  Hi Giampaolo,

  You will find two headers in these pages

  1. https://tabaccheria.immo/demo-contact/
  2. https://tabaccheria.immo/come-funziona/

  

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  Giampaolo Massa

  • September 08, 2023 12:00

  OK thanks! I've seen and deleted one. Have a nice day

  Giampaolo

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