Type Form not working

Aegerter Alexandre

• August 30, 2023 10:50

Hi,

Our link to open the type form popup not working after update to version 2.4.27.

If we roolback to version 2.4.0 the link work fine.

Do you have a explication for that?

Regards

0

• 

  Ariel H.

  • August 30, 2023 11:31

  Hi  Aegerter,

  Thank you for reaching out to us.

  Unfortunately, I am unable to reproduce the issue as described. In this test environment, I am using the most recent versions of Brizy and Brizy Pro, but the issue doesn't occur —https://staging.server001.xyz/test02/typeform/

  The issue you are encountering may be due to a conflict, possibly with one of the plugins installed on your website.

  To further troubleshoot the issue, I recommend deactivating all plugins except for Brizy and Brizy Pro. Then, check if the issue is resolved. If this resolves the issue, proceed to reactivate the plugins one by one, testing your site after each reactivation, until the issue reoccurs. This will help identify which specific plugin is causing the problem.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

   

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  Aegerter Alexandre

  • September 01, 2023 09:27

  Hi,
  
  Thank you for your response,

  We have just the plugin "Rank Math SEO" and "WP Headers And Footers" . When we deactivate "Rank Math SEO" the problem is still happen. "WP Headers And Footers" is used to include the js file.
  
  Best regards 

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  Ariel H.

  • September 01, 2023 09:54

  Hi  Aegerter,

  Thank you for the update.

  To assist you further, could you please update Brizy and Brizy Pro to the latest versions and share the URL with us? If you prefer to keep the URL private, rest assured that we won't display it on this support thread.

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Aegerter Alexandre

  • September 01, 2023 10:06

  Hi Ariel,

  Website access : 

  -----
  
  Best regards 

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  Ariel H.

  • September 01, 2023 11:03

  Hi  Aegerter,

  Thank you for your cooperation.

  It appears that there have been some modifications to the way Typeform forms can be embedded on a website. This is illustrated in the following screencast:
  https://youtu.be/shGGbojsadY

  As shown, you will now need to embed the entire HTML code instead of just the JavaScript. You may need to make adjustments to the HTML code to ensure it fits properly in the footer of your website.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Aegerter Alexandre

  • September 03, 2023 09:26

  Hi Ariel,

  I found the problem, it's come from Brizy. the attributes of element not showing in source code in the new version of Brizy.
  
  Best regards 

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  Aegerter Alexandre

  • September 04, 2023 22:06

  Hi Ariel,

  The problem is the syntax of the attributes, instead of writing key:value, in the new version of Brizy the correct syntax is key:"value"
  
  Best regards 

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