License switch

Dmytro Osypov

• February 28, 2023 11:38

Hey, 

I bought a new license in November. How do I switch my old license key to the new one, so that my website DOESN'T BREAK down, cause I'm using a lot of Pro features. 

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  Permanently deleted user

  • February 28, 2023 12:46

  Hi,

  Thank you for contacting us.

  Please first generate the new license, then copy and paste it into the new place. This will only take a few seconds, and the website will not crash. 

  Best regards,

  Nelea.

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  Dmytro Osypov

  • March 01, 2023 16:54

  What do you mean "generate a new license"? Where do I "generate" it? I already have a new license key as seen on the screenshot. 

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  Permanently deleted user

  • March 01, 2023 18:50

  Hi,

  If you need to add the new license to the website, you need only to copy and then paste it. There is no other way to change licenses.

  P.S. please do not reply to the notification email noreply@rizy.zendesk.com. The email will be received as spam and they will not be posted here.

  Regards,

  Nelea.

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  Dmytro Osypov

  • March 03, 2023 08:32

  It's impossible to paste it. The line is inactive. I have only an option to deactivate. Would you please help me???? Do you know how to use your own plugin?  SPAM"

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  Dmytro Osypov

  • March 03, 2023 08:32

  Why can't I delete this license as of March 3?? I bought another one. Please stop the old one. What do I do? Am Do., 2. März 2023 um 20:25 Uhr schrieb Dmitry Osipov : It's impossible to paste it. The line is inactive. I have only an option to deactivate. Would you please help me???? Do you know how to use your own plugin?  SPAM"

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  Dmytro Osypov

  • March 03, 2023 08:32

  Hey, now you've charged me 58.31 Euro, but I tried to cancel my subscription yesterday. I kindly ask you to refund this amount, since I informed you, I requested cancellation and I bought another plan. I hope to hear good news from you soon! Am Do., 2. März 2023 um 20:28 Uhr schrieb Dmitry Osipov : Why can't I delete this license as of March 3?? I bought another one. Please stop the old one. What do I do? Am Do., 2. März 2023 um 20:25 Uhr schrieb Dmitry Osipov : It's impossible to paste it. The line is inactive. I have only an option to deactivate. Would you please help me???? Do you know how to use your own plugin? SPAM"

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  Permanently deleted user

  • March 03, 2023 10:43
  • Edited

  Hi,

  The refund has been already processed. I can, therefore, confirm that you will receive the refund within 3-5 working days (depending on your bank). 

  You need first to deactivate the old key from your  WordPress and then activate the new key, please see this video: https://jumpshare.com/v/RUOyM88Xh5mkCIWUahOu

  P.S. please do not reply to the notification email noreply@rizy.zendesk.com. The email will be received as spam and they will not be posted here.

  Best regards,

  Nelea.

   

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  Dmytro Osypov

  • March 06, 2023 07:36

  Hey, thanks a lot. This is the answer I was waiting for 💪 

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