CNAME

Barry Williams

• February 27, 2023 18:27

Hi, I added a cname record pointing to my brizy custom domain but after over 4 days it still has not connected to my chosen .brizy.site.
The Cname record for the domain is propagating correctly ( I checked https://dnschecker.org ) and I see it's all good there. Below are the custom domain and the brizy site.

The brizy site in question is a duplicate of my website (great new feature) if that makes any difference. I've done this on other brizy sites in the past without issue. 

Many thanks for any help you can offer with this.

0

• 

  Permanently deleted user

  • February 27, 2023 20:04

  Hi,

  Thank you for contacting us.

  If you have added correctly the DNS setting then you should have the Cname and the A record market with green,  this is an indicator that the configuration was done correctly.   Could you please check if you set up the AAAA record? If you have set up it, could you please delete it?

  Then,  please login to Brizy Cloud Dashboard and please delete your Custom Domain and add it again and wait for half an hour for your SSL to be restored.  See here: https://jumpshare.com/v/87WUJxMdoCYym84YU7bP

  Best regards,

  Nelea.

  0
• 

  Barry Williams

  • February 28, 2023 01:40

  Hi again,

  Thanks for getting back Nelea. I do not have an AAAA record as I did set one up, but I did check and it is blank, so all good there.

  I have deleted and re-added my custom domain as you suggested.
  As I said in my previous mail, when I check with https://dnschecker.org/#CNAME/mydomain all looks good as my domain registrar did check this for me, so it's propagating fine.

  Thank you, as always for your help.

  Barry.

  0
• 

  Permanently deleted user

  • February 28, 2023 08:25

  Hi,

  Please advise if the SSL has been generated, if not, please send the URL of the website.

  Regards,

  Nelea.

  0
• 

  Barry Williams

  • February 28, 2023 12:16

  Hi again, no the SSL has not been generated.

  Thank you,
  Barry.

  0
• 

  Natalia Chitoroaga

  • February 28, 2023 14:57

  Hi Barry,

  Natalia here, thank you for your message.

  Please note, that, if you use DNS checker tool, the cname record must be verified with the www extension. In this case, the domain is not pointed to our brizy page https://jmp.sh/jx2HqRA2 ; We can also see that this record is not connected, it's marked as red - https://jmp.sh/CENFCizJ ; If it's possible, send me a screenshot of your DNS records, from your domain provider. I will not publish this screen here in the forum.

   

  Thank you,

  Natalia 

  0
• 

  Barry Williams

  • March 01, 2023 01:37

  I may have sorted this out Natalia...
  I added www to the domain on my domain provider's DNS - CNAME record plus added the A RECORD pointing to 34.237.47.210 (without www on my custom domain) and all has gone green on Brizy's side... I'll wait a few hours now to check the site to see how things are looking.

  Just thought I'd keep you in the loop.
  Barry.

  0
• 

  Ariel H.

  • March 01, 2023 08:07

  Hi Barry,

  Thank you for the update.

  It's now working at my end as confirmed by this screenshot - https://prnt.sc/ssehQ_UVD2kE

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.