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Brizy Cloud Stuck Forever on Synching in Progress

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2 comments

  • Permanently deleted user

    Hello,

    We are very sorry for such delay. For some reason your ticket was received in spam, that's why we didn't reply. 

    This is an issue on our part. We have an open issue on our internal desk and our developers will try to solve this problem as soon as possible.  I'm sorry for this inconvenience!

    Best regards,

    Nelea.

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  • Natalia Chitoroaga

    Hello Asher,

    My name is Natalia, Brizy technical team.

    Thank you for your message.

    This is a cache issue. In order to fix it, please follow these 2 instructions:

    Open the page in editor mode, click on the update button; 

    Back in the account, go to Publish option >> Download HTML ;

    Clear the cache browser and check again the preview mode. 

    This is a short video instruction for you - https://jmp.sh/PxRGsnWw 

     

    If you have any other questions, please, let me know.

     

    Thank you,

    Natalia 

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