Header background video is not playing

Praveen Shafi Ahamed

• February 24, 2023 16:46

We have embedded video has a background in our header section, but it is not playing only on IOS devices. I have attached a video - https://jmp.sh/AAPGIhiP. Kindly look into it. Website URL - yonv2.brizy.site

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  Ariel H.

  • February 24, 2023 17:06

  Hi Praveen,

  Thank you for contacting us.

  Please take a look at the solution suggested on this link and see if this helps.
  https://support.brizy.io/hc/en-us/community/posts/10687137563153-Video-Background-Mobile

  
  Kind regards,
  Ariel H.

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  Praveen Shafi Ahamed

  • February 27, 2023 06:50

  Hi, We did this to let video appear in mobile devices. Our problem is it's not showing in safari iOS mobile devices. What should we do? 

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  Praveen Shafi Ahamed

  • February 27, 2023 06:51

  Hi Ariel, Pls read my issue, clearly, Im getting background videos in mobile devices but it's not appearing in safari, iPhone devices. It's not about making it visible in any mobile. My question is specific to safari and iphone 

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  Ariel H.

  • February 27, 2023 11:12

  Hi Praveen,

  Sorry about that, the same issue also occurs with other page builders, as described in the following links.
  https://developer.apple.com/forums/thread/690523
  https://stackoverflow.com/questions/59325257/html5-video-background-not-playing-safari-on-iphone
  Unfortunately, this issue is only specific to Safari on iPhone.  Please try the solutions provided on the above links to see what works for you.

  I will check some more and if I find a better solution, I’ll get back to you.

  Best regards,
  Ariel H.

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