Lead email notification problem

Simone Popolo

• February 21, 2023 15:50

Brizy stop sending email notification on my email when somebody apply to the form.
Why?

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  Ariel H.

  • February 21, 2023 16:11

  Hi Simone,

  Thank you for reaching out to us.

  Could you please try using another email address and see if that works?

  I am looking forward to your response.

  Kind regards,
  Ariel H.

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  Simone Popolo

  • February 22, 2023 07:59

  no, not working. That stop me all the automation, it's a huge problem. This is the link: https://startgramwaitlist.brizy.site Please help as soon you can. thanks in advance  SPAM"

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  Simone Popolo

  • February 22, 2023 07:59

  maybe can help you that. google blocked my email some hours ago and I reactivated back a few minutes later, maybe that blocked some of your automation. But normally now i can send and receive email. Thanks Il giorno mar 21 feb 2023 alle ore 17:50 simone popolo ha scritto: no, not working. That stop me all the automation, it's a huge problem. This is the link: https://startgramwaitlist.brizy.site Please help as soon you can. thanks in advance SPAM"

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  Simone Popolo

  • February 22, 2023 07:59

  It's official, I can't receive at email: simonepopolo@startgram.it. But with other email work correctly. please fix that Il giorno mar 21 feb 2023 alle ore 17:56 simone popolo ha scritto: maybe can help you that. google blocked my email some hours ago and I reactivated back a few minutes later, maybe that blocked some of your automation. But normally now i can send and receive email. Thanks Il giorno mar 21 feb 2023 alle ore 17:50 simone popolo ha scritto: no, not working. That stop me all the automation, it's a huge problem. This is the link: https://startgramwaitlist.brizy.site Please help as soon you can. thanks in advance

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  Permanently deleted user

  • February 22, 2023 10:28

  Hi,

  We have checked the leads and everything is working well. As you can see in this screenshot we have received the test email, also here is the test leads. 

  P.S. please do not reply to the notification email noreply@rizy.zendesk.com. The email will be received as spam and they will not be posted here.

  Best regards,

  Nelea.

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  Simone Popolo

  • February 22, 2023 11:55

  Hi Nelea

  I saw your email and it's no true, works only with the info@ email address and not with simone,,,@ email addres.

  try now and see how it goes.

  Maybe there are some block for simone email.

  thanks in advance

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  Permanently deleted user

  • February 22, 2023 12:15

  Hi Simone,

  Please check the SPAM folder of your email and click on Report not spam

  

  Best regards,

  Nelea.

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  Simone Popolo

  • February 22, 2023 12:29

  Hi Nelea,
  
  I checked all folders, spam, promotions, all messages there is nothing.

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  KC George

  • February 22, 2023 15:01
  • Edited

  Hi Simone,

  If the email is not in your SPAM folder, your email server has probably rejected the notification email. It appears that Google is hosting this email for you. I guess we do not have control over this situation.

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