Website is stuck in a loop

Julius Rainey

• February 16, 2023 21:24

I'm having issues with the staging site of a client's website. It's very odd, but when visiting the website, https://staging.nc-abl.org and attempting to click a navigation item, the site freezes up and then shows weird short code.  Here's a link to the video showing what happens, https://share.getcloudapp.com/nOu1rEAw.  Below is the screenshot of what I'm experiencing including what I found in the console.  

Once I deactivate Brizy, the problem goes away, but I loose the design. Hopefully someone can help me. 

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  Ariel H.

  • February 17, 2023 11:05
  • Edited

  Hi Julius,

  Thank you for reaching out to us.

  I have arranged a staging site to reproduce this issue.
  Please try the below link.
  https://staging.server001.xyz/login/

  You may use the following credentials to try it out.
  user1
  pass123#

  As you can see, I am unable to reproduce the issue on this staging site.
  Brizy and Brizy Pro works with ARMember Lite plugin.
  These are the current active plugins - https://prnt.sc/RpiL_DlTIyju

  This issue could be a conflict originating from another plugin or your theme.
  Try disabling other plugins besides Brizy, Brizy Pro, and ARMember to isolate the issue. See if the issue occurs. 

  If the issue does not occur, you can isolate the issue by gradually enabling the rest of the plugins until the issue will re-occur. This will help you determine which plugin is causing the issue.

  If the above doesn't work, please try using another theme to see if this issue is coming from your current theme.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Julius Rainey

  • February 17, 2023 14:34

  Hi Ariel,

  Thanks for following up so quickly to my issue. 

   

  Yesterday, I disabled all plugins and then enabled each plugin, 1 by 1 everything worked until I activated Brizy/Brizy Pro.  Once I enabled Brizy and Brizy Pro the issue starts again.  Is it possible for you to access the client's site so you can see the issue.  
  
  I just really would like to have the issue resolved. 

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  Ariel H.

  • February 17, 2023 14:39

  Hi Julius,

  Thank you for the update.

  I have created a private ticket for this request. You should receive the private email shortly.
  Please reply to this email with your WP Admin login credentials, so we can inspect your site.

  Don't forget to make a full backup of your site as a precaution.

  In the meantime, please also check if you have the most recent version of Brizy and Brizy Pro.

  Kind regards,
  Ariel H.

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  Julius Rainey

  • February 17, 2023 14:40

  Ok. Thanks Ariel. 

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  Julius Rainey

  • February 17, 2023 14:55

  I've replied with that information. Are you able to confirm if that works or not?

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  Ariel H.

  • February 17, 2023 15:10

  Hi Julius,

  This is to confirm that we received the information, please allow us some more time to inspect your website. Somebody from our team will reply to you as soon as possible.  If you have any more questions, please reply to the private email.

  Kind regards,
  Ariel H.

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  Julius Rainey

  • February 17, 2023 15:25

  Thanks, I will communicate through the private email going forward. 

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