why brizy asking me upgrading the website whereas it is already

Nasser Ali Said

• August 09, 2023 11:15

i don't understand but my blocs are unailavable. it writed "upgrade pro plan" whereas i m already in the pro plan

 

so i can not work properly now. it is not the first time i have this problem

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  Ariel H.

  • August 09, 2023 12:37

  Hi Nasser,

  Thank you for reaching out to us.

  The problem occurs when you're not using the latest versions of Brizy and Brizy Pro.
  Kindly verify whether you possess the most recent versions by visiting this link: https://i.imgur.com/zNc55M4.png
  If your plugins are not current, please proceed with the update.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Nasser Ali Said

  • August 10, 2023 16:40

  No. 
  We update, and the problem is still present. we have a lot ov wwebsite and this problem is bad for the business.

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  Ariel H.

  • August 10, 2023 17:55

  Hi Nasser,

  Thank you for the update.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post Link: https://support.brizy.io/hc/en-us/community/posts/12978087298962
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Meanwhile, kindly attempt to deactivate all other plugins except for Brizy and Brizy Pro to observe if there is any difference. Additionally, consider temporarily changing to a different theme to determine if this resolves the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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