Brizy editor does not load

ジュンイチロウ イナガキ

• August 09, 2023 01:36

I want to edit a Wordpress page, but the Brizy editor doesn't load. The wheel just keeps spinning.

webserver : LiteSpeed

PHP version : 8.0.29

 

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  Ariel H.

  • August 09, 2023 09:52

  Hi,

  Thank you for reaching out to us.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12969771899410
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Meanwhile, kindly attempt to deactivate all other plugins except for Brizy and Brizy Pro to observe if there is any difference. Additionally, consider temporarily changing to a different theme to determine if this resolves the issue.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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• 

  Ariel H.

  • August 10, 2023 11:19

  Hi,

  Thank you for your cooperation.

  It seems that the problem is connected to a conflict within your current theme. If you switch temporarily to the Twenty Twenty-One theme, this issue doesn't occur.

  To address this issue, we suggest getting in touch with the developers of your current theme, so they can assist you in resolving the issue. Alternatively, you might consider selecting a theme from the options available at this link: https://www.brizy.io/theme-partners

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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