Cancel Automatic Payments for my account

Robert Ashmun

• August 08, 2023 13:09

I don't know how to cancel automatic payments
It's still being automatically deducted, I don't need it anymore

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  Ariel H.

  • August 08, 2023 13:27

  Hi Robert,

  Thank you for reaching out to us.

  Stopping automatic payments will also stop your subscription. Did you get charged for the renewal? If yes, we can refund it if you don't need it anymore. Please inform us of your preferred next steps.

  Additionally, if you can spare a few minutes, we'd greatly appreciate hearing why you're canceling your subscription. Your insights will assist us in making improvements.

  Best regards,
  Ariel H.

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  Robert Ashmun

  • August 08, 2023 13:29

  Yes please not using it.

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  Ariel H.

  • August 08, 2023 13:54

  Hi Robert,

  Thank you for your patience. I wanted to inform you that your subscription has been successfully canceled. Unfortunately, it seems that the 30-day refund window has already passed, making it regrettably impossible to reverse the charge.

  We apologize for any inconvenience this may have caused.

  Warm regards,
  Ariel H.

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