Video Section Crashes in Back End

David Kelley

• August 08, 2023 11:20

Hi,

I've used the 'custom video' link to upload a video for a hero section (shown as the 2nd block down). Whilst it still shows up on the front end, the back end keeps crashing, so I cannot access it. Please see screenshot. The video is not large..it is around 11MB.

 

Please check it out.

Regards,

David

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  Ariel H.

  • August 08, 2023 11:56

  Hi David,

  Thank you for reaching out to us.

  Would you kindly attempt using a different web browser and see if this makes any difference?

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  David Kelley

  • August 09, 2023 14:01

  Hi Ariel,

  I opened Brizy back end in Firefox. Same issue (see new screenshot). The block is still ok on the front end under pocketartwork.com

  Regards,

  David

  

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  KC George

  • August 10, 2023 06:36

  Hi David,

  I have looked at your project in the Brizy Cloud Editor. I see 8 console errors in the editor. Please see this screen recording. https://jmp.sh/0Pxozn4Y  I also see 31 console error in the website frontend. https://jmp.sh/BTboZJ65 These errors could be due to the code you have added to the page to display the video in picture in picture mode. https://jmp.sh/a9v7Ahcl

  You may need to delete and recreate the block without using this external script. 

   

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