View Cart Won't Scroll Properly in Mobile Devices

Andrew Exon

• February 12, 2023 23:40

Theme: Blocksy (recommended by Brizy)

When a customer is checkout out multiple products the mobile cart view doesn't scroll properly. The tool bar on an iPhone 13 Max is in the way of the two buttons: view cart and checkout. Customers are not able to checkout on mobile.

I'm assuming this is a bug, and error in the code, or is there a simple solution I haven't clicked yet for the cart to scroll properly, and if if so where can I find it. I have customers trying to purchase and can't, and with a site it needs to be seamless or people don't return.

Thanks in advance for answering my question and figuring out why this is happening.

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  KC George

  • February 13, 2023 11:44

  Hi Andrew,

  This is a known bug and we are working on fixing it. If you need an interim solution until we are able to bring out a fix, the only option may be to use the Blocksy header and footer and add the Blocksy View Cart icon. 

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  Andrew Exon

  • February 13, 2023 18:56

  Hi KC George,

  Thank you for the information. I found another work around and that was to set the fly out cart to "custom" rather than full screen. With custom I was able to set the view cart above the tool bar on the phone and I can scroll properly to view the two buttons.

  Thank you,

  Andrew

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  KC George

  • February 14, 2023 09:10

  Thanks Andrew for the work around.

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