Images being stripped from site

Wellness Therapies

• August 03, 2023 18:01

My site was created with Brizy about a month ago. Ever since, all images on the site are being stripped out. I restore from a backup and within 30 minutes they are all stripped out again. I have to do the back restore continuously during the day.

URL is https://www.wellnesstherapies.net/

 

 

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  Ariel H.

  • August 04, 2023 08:49

  Hi,

   

  Thank you for the contacting us..
  

   

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

   

  Here are the details we need:

   

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/12872230212498

  WordPress Admin URL:

  Username:

  Password:

   

  As a precaution, please make a full backup of your website.

   

  Meanwhile, kindly attempt to deactivate all other plugins except for Brizy and Brizy Pro to observe if there is any difference. Additionally, consider temporarily changing to a different theme to determine if this resolves the issue.

   

  Please try this and let me know how it goes.

   

  Best regards,

  Ariel H.

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  Ariel H.

  • August 04, 2023 10:01

  Hi,

  Thank you for your cooperation.

  This issue was fixed by updating Brizy Pro to the latest version and, disabling Site Accelerator in Jetpack—https://i.imgur.com/0RuSif4.png

  

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Wellness Therapies

  • August 07, 2023 07:30

  Thanks for the assistance! 

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  Wellness Therapies

  • August 07, 2023 07:30

  Thank you so much! 

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