Cancelled subscription but still got charged

A BEN AISSA

• February 09, 2023 10:27

Hello I cancelled my subscription but still got charged. Can you refund please. Regards

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  Permanently deleted user

  • February 09, 2023 11:00

  Hi,

  Thank you for contacting us.

  Canceling and refunding the plan can be done only manually by our team. When you made a cancel request, you only received a notification that you made a request, but you didn't cancel the subscription.
  In order to receive a refund or a cancelation for the plan you need to write to us.

  Now the subscription to Brizy Plan is canceled and the refund has been already processed. I can, therefore, confirm that you will receive the refund within 3-5 working days (depending on your bank). 

  Best regards,

  Nelea.

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