Failed to upload file. Please upload a valid JPG, PNG, SVG or GIF image.

Fabian Strijder

• August 02, 2023 13:04

Hi there, 

Can't seem to upload SVG file. I get the following message if I try:
Failed to upload file. Please upload a valid JPG, PNG, SVG or GIF image.

Do I have to keep a close eye to the size? It's 9mb's

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  Ariel H.

  • August 02, 2023 13:07

  Hi Fabian,

  Thank you for reaching out to us.

  In Brizy settings, please enable SGV uploads - https://i.imgur.com/UZb5vDk.png

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Fabian Strijder

  • August 02, 2023 13:08

  Hi Ariel, 
  
  I'm working on the cloud. And not busy on WP yet.

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  Ariel H.

  • August 02, 2023 13:29

  Hi Fabian,

  Sorry about that, when I attempted to upload an SGV file to my test environment, I did not encounter any problems.

  Would you mind sending us the SGV image, so that we can try to replicate the issue?

  Thanks and regards,

  Ariel H.

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  Fabian Strijder

  • August 02, 2023 13:31

  Where do I send it to?

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  Ariel H.

  • August 02, 2023 13:38

  Hi Fabian,

  Please send it to communitysupport@brizy.io
  In the subject line of your email, please include this reference number 12841733138962

  I am looking forward to your response.

  Best regards,
  Ariel H.

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  Ariel H.

  • August 02, 2023 14:19

  Hi Fabian,

  Thank you for your collaboration.

  Upon checking, it appears that the file size of the SVG you attempted to upload exceeds Brizy's handling capacity. Could you kindly let us know the specific reason for using the SVG format on your website? While SVGs are ideal for icons and small images, they might not be suitable for use as hero images. If you intend to use it as a hero image, it's recommended to convert it to PNG or JPG format. If you need immediate assistance, you may either contact your designer to handle the conversion or I can take care of it for you.

  Best regards,
  Ariel H.

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  CHRISTIAN B PRESLEY

  • December 01, 2023 17:19

  I'm having the same issue as well with Brizy Studio cloud / pro (not the wordpress plugin.) This seems to be happening recently. We are used to uploading files that are several megabytes in size, and then Brizy renames and reformats them for the appropriate size. I get the error on every image I try to upload that's greater than 1mb in size. Has the software changed to limit the max size of uploaded files? If so, the error we're getting is misleading. It should say that "An image cannot exceed X size" not that the image itself is invalid. This is happening for jpeg and png, not just svg. Does this also mean that  Brizy Cloud is no longer reformatting them for lossless compression? If that's the case, that's fine too, we just need to know that we need to format images appropriately before uploading them.

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  KC George

  • December 02, 2023 07:06

  Hi Christian,

  I tested the file upload function of Brizy Cloud using an image of 7.16 MB size. Please see my test here https://jmp.sh/sRyKZ8dp My test page is available here https://restaurant1.brizy.site/en/upload-heavy-image

  It appears that you can upload big images of 6-10 MB in size. 

   

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