Can't upload images

Berthil Bruins

• August 02, 2023 10:30

Hello,

I can't upload any images at Brizy (background and ''normal'').
Please help me solve this problem as soon as you can.

 

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  Ariel H.

  • August 02, 2023 11:39

  Hi Berthil,

  Thank you for contacting us.

  We have identified an incompatibility between the most recent versions of Brizy and Jetpack Image optimizations. If you have enabled any of the following options, we kindly request you to disable them temporarily to upload images using Brizy.

  • In your WordPress Dashboard under Jetpack - Dashboard scroll down to the heading "Performance and Growth" and disable the option 'Image Accelerator' https://jmp.sh/SU32wfE9
  • Under Jetpack - Settings, under the Performance tab, disable the option 'Speed up image load times' https://jmp.sh/neap53iR
  • If you have installed Jetpack Boost, under Jetpack - Boost disable the option 'Image CDN' https://jmp.sh/FUSoE1ZP
  • And lastly, if your website is hosted with GoDaddy, please disable CDN
    https://in.godaddy.com/help/enable-or-disable-my-cdn-40921

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Berthil Bruins

  • August 02, 2023 18:08

  Hello Ariel,

  Thank you for responding.

  I am surprised that you can solve the problem in such a short time, thank you very much!
  I have installed Jetpack Boost, so I disabled the option 'Image CDN'. Than I checked if I can upload images. That works, so I can continue working on my website.

  Kind regards,

  Berthil Bruins

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