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Failed to Connect to Brizy Cloud Issue

Roger Wehbe
I was hosting my site www.rjwdigital.com.au on Netlify, but was having issues due to canonical URLs.. I've moved back to Brizy Cloud servers and set the DNS and CNAME correctly and have seen it is propagated, however I'm getting hit with a white screen and a "failed to connect to Brizy Cloud" message. Can you please assist?
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Comments

9 comments

Date Votes
  • Roger Wehbe

    Update: It is also sometimes telling me that the SSL isn't enabled.

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  • Ariel H.

    Hi Roger,

    Thank you for contacting us.

    Kindly log in to your Domain Registrar account at http://www.rjwdigital.com.au/ and review the A Records linked to the host WWW. Should you discover A Records with the IP addresses 76.223.88.217 and 13.248.211.84, please proceed to delete these records - https://i.imgur.com/pjFlwmR.png

    Afterward, navigate to your Brizy Cloud Dashboard, remove your custom domain, and then add it back. Allow approximately half an hour for the SSL certificate to be automatically generated - https://i.imgur.com/gJwXmvz.png
    https://support.brizy.io/hc/en-us/articles/360041764052-Custom-domain-A-Record-Redirect-

    Please try this and let me know how it goes.

    Best regards,
    Ariel H.

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  • Roger Wehbe

    Hi Ariel,

    Thank You for the swift response.

    I don't have any A records with the IP addresses that you have linked.

    I also have deleted and reconnected my domain prior to reaching out to Brizy Support, with no luck. (I have since done it again).

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  • Ariel H.

    Hi Roger,

    Thank you for the update.

    This is how it looks like at my end - https://i.imgur.com/WFIBhyZ.png
    In case you haven't seen the same message yet, consider clearing your browser cache or allowing some additional time for the changes to take effect.

    Once you see a similar message, please try publishing all your pages and let me know how it goes.

    Best regards,
    Ariel H.

     

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  • Roger Wehbe

    The issue is that the SSL isn't connecting...

    I've republished my pages and have had no luck.

    On my dashboard, my domain is not showing up as SSL enabled. (has http instead of https:// on the project dashboard).

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  • Roger Wehbe

    As you can see from the screenshot I shared above. The DNS settings are correct. whatsmydns.com also shows that the DNS has propagated to the correct addresses, so I'm unsure as to why it would show up as not correct?

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  • Natalia Chitoroaga

    Hi Roger,

    Natalia here, Brizy support team.

    Let me give you some assistance on this case.

     

    The SSL certificate is generated if 2 conditions are completed:

    1. The cname and A record is correctly configured; A couple minutes ago, both records were not configured - https://jmp.sh/dFSem4Ig, so the page was not connected with your custom domain; 

    2. Both cname and a records are fully propagated. This process can take up to 48 hours, as it is mentioned in our article. 

    Now, your records are correct and we are waiting for the SSL certificate to be generated. A couple of minutes more...

     

    Regards, Natalia

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  • KC George

    Hi Roger,

    The SSL certificate is finally generated. Please check https://www.rjwdigital.com.au/ Please refresh the page by clicking on the 'Refresh' icon on your browser to see the latest changes. 

    Even though you have added the A Record and the CNAME records correctly, the website was still pointing to Netlify as the domain records were being propagated. Hence it took a while for us to generate the SSL certificate.

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  • Roger Wehbe

    Amazing!

    Thank you very much! I can confirm that this is working correctly!

    Great support team!

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