My website is not working

Oneuniversal Media

• July 31, 2023 16:14

My website www.kimberlyerwin.me is not working. 

1. At first there is/was an error sign. 
2. Then, it's viewable, but now scrollable (there's a blinking...proofly.io is not being reached).

It has been happening for several days.  (I thought it was just the weather.)  Please help. It is my business, not a personal site.  I'm using Brizy Cloud and I "host" several other sites. This one is just fine (https://www.therochesolidtruth.com/).

Where is the error?  Please help me fix it pronto.  THANKS!

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  Ariel H.

  • August 01, 2023 08:06

  Hi,

  Thank you for reaching out to us.

  Unfortunately, we were unable to replicate the problem as described. Upon testing, we found that your website is functioning properly on our end, as shown in this screenshot—https://i.imgur.com/WildoiU.jpg.

  Should you encounter the issue again in the future, we recommend trying a different browser to see if it resolves the issue.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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  Oneuniversal Media

  • August 11, 2023 21:41

  Ariel,

  I said THAT site was working!  my site.  www.kimberlyerwin.me is NOT working.  It has the problem.  Please help.  Thanks.

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  Ariel H.

  • August 12, 2023 04:34

  Hi,

  Apologies for the inconvenience. After investigating the issue, it seems that the problem is related to the countdown timer element present on the page. I have recorded a screencast demonstrating this issue, which you can view here: https://youtu.be/itB54EKAQYs

  As shown in the screencast, when we temporarily remove the code for the countdown timer, the website stops reloading. Therefore, I kindly request you to try removing the countdown timer block from the editor view and publish your website.

  Please give this a try and let me know how it goes.

  Best regards,
  Ariel H.

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  Ariel H.

  • August 14, 2023 12:03

  Hi,

  I am following up on this issue that you have recently reported.

  On this test site, we recreated the count-down timer and the issue no longer appears - https://kye.brizy.site/ The Project is KYE Copy

   

  To fix this on your end, you can either update the date of the count-down timer, or remove it if no longer needed, this should eliminate the 503 error.  Or you can duplicate the countdown element and remove the original if you want to retain the countdown functionality with default values.

  Best regards,
  Ariel H.

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  Oneuniversal Media

  • August 15, 2023 15:02

  Awesome.  Such an easy fix.  Who knew?! ;) THANKS!

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