no warning on downtime - I had active ads running

Raymond Duke

• February 04, 2023 16:20

I found out by random that Brizy is down for maintenance. Why wasn't there a warning about this? I am an active media buyer and I depend on 100% uptime for the sites, as in I have money being spent every hour to send traffic.

This downtime costs me money. Why wasn't there a warning? This is something that would make me move platforms - random downtimes are NOT a good thing!

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  KC George

  • February 05, 2023 03:06
  • Edited

  Hi Raymond,

  We apologize for the inconvenience. In fact we had an announcement in the Brizy Facebook Community. https://www.facebook.com/groups/brizy/posts/1370709120359623/

  We had also sent out emails to our customers. This was the email https://app.smartmailcloud.com/web-share/KVcTqDAMHXw2pw2hSXhuGIjI-XeK_64TRHoK70lO

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  Raymond Duke

  • February 05, 2023 03:10

  Hello.

  I don't use Facebook.

  I didn't get an email. The only emails I get from Brizy are when my payments are due. Is there a separate list?

  Some type of notification or chat system in the Dashboard would have been preferable. If you can pass along that request for me, that would be great. Thank you.

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  KC George

  • February 06, 2023 11:17

  Hi Raymond,

  Please sign up for our newsletter here https://www.brizy.io/newsletter-signup. We don't flood your inbox with emails. You may receive 1 or 2 emails in a month.

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