Video not working on homepage slider

Nick France

• July 27, 2023 01:55

The video on my homepage slider is not working. You'll notice on the video attached, that when I arrive at my home page the video dose not load.

Video  Website

When I expand the window it appears. This is also happening to all of my client's websites as well. I assume it is happening to others. Is there a known bug?

Thanks,
Nick 

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  Ariel H.

  • July 27, 2023 12:57

  Dear Nick,

  Thank you for reaching out to us.

  We have experienced the same issue you mentioned with the video background. The video background initially won't load until you resize the browser.   I have already notified our senior support team for further investigation.

  Meanwhile, I kindly recommend substituting the background video with a static image background.  I will get back to you as soon as I have an update.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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