Brizy page not Publishing

Bryan Wilson

• July 26, 2023 16:58

I just purchased a new domain and I made a splash page in Brizy Pro and no matter how many times I select Publish/Update the old WP placeholder page still appears. I have cleared my Browser Cache several times and this is the 1st new domain in 3 years I have had with Brizy as I have and still maintain 8 other sites with no issues. I did the Incognito mode and at first it showed up there, but now it just shows a blank white page. I vaguely remember a setting I had to select in WP on the left side with the widgets a drop-down setting where I selected Brizy and everything afterwards on my other sites before they worked properly and I can not for the life of me find that now on WP. What do i do to overwrite the WP page?

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  Ariel H.

  • July 27, 2023 09:12

  Hi Bryan,

  Thank you for the update.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link:  https://support.brizy.io/hc/en-us/community/posts/12716322553490
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Meanwhile, kindly try to deactivate all other plugins except for Brizy and Brizy Pro to observe if there is any difference. Additionally, consider temporarily changing to a different theme to determine if this resolves the issue.

  Please try this and let me know how it goes.

  
  Best regards,
  Ariel H.

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