Error displaing images

Gera Ligorria

• July 26, 2023 16:53

Hi! 

the images of this pages are not working, can you check what is going on, please? Thank you!

https://www.instructivo.ambulante.com.ar/delegar-dominio

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  Ariel H.

  • July 27, 2023 09:49

  Hi Gera,

  Thank you for contacting us.

  Could you please try deleting the “cache” and “var” subdirectories on your server? - https://imgur.com/3uB1etf.png
  You can do this by connecting to your server with FTP or your File Manager in your hosting panel. After this, update the page in editor mode and check again the preview if your changes are reflected in the page.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Gera Ligorria

  • August 11, 2023 14:12

  Hi Ariel, 

  I tried this but the site stop to work. So I've installed everything again and the problem stills there..

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  Ariel H.

  • August 11, 2023 14:52

  Hi Gera,

  Thank you for the update.

  I will escalate this issue to one of our senior support colleagues for further investigation. However, if this matter is urgent, and you need a quick solution, I recommend considering the option of using the HTML export instead.

  https://support.brizy.io/hc/en-us/articles/360026945332-Export-HTML

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

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  Gera Ligorria

  • August 11, 2023 16:22

  Thank you! I will be waiting for your answer. 

  Greetings!

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  Ariel H.

  • August 12, 2023 01:20

  Hi Gera,

  To further investigate the issue, it would be helpful if you could grant us temporary access to the FTP of your server. This will enable us to directly inspect the files and identify any potential issues.

  Thank you for your cooperation.

  Kind regards,
  Ariel H.

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