Can not scroll tu select H2, H3 etc.

Iván Calderón

• July 25, 2023 17:09

Scrolling to select the various subheading or button styles does not work. For example, if I try to select H2, the typography menu only shows up to H1. trying to scroll after H1 just scrolls the whole page. I tried in Safari and in Chrome.

 

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  KC George

  • July 26, 2023 05:21

  Hi Iván,

  Is this happening on a specific project or all projects? If the issue is specific to a project, please mention the Project Name and the Preview URL so that we can check.

  

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  Iván Calderón

  • July 26, 2023 13:57

  Hello, KC.

  Just found out if I can reach the mini scroll bar, I can manually move the scrollbar, but still, scrolling with the mouse does not work.

  It happens in some of the projects. Here is one example:

  Planificación Natural
  https://planificanatural.brizy.site/

  Thanks.

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  KC George

  • July 26, 2023 14:29

  Hi Iván,

  I checked the Typography toolbar on the Planificación Natural project. I do see a scrollbar and was able to scroll down the typography options using the mouse pointer. Please see this screen recording. https://jmp.sh/1KBVd3D4

  Please try accessing Brizy Cloud using an alternate browser and check if the issue persists.

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  Iván Calderón

  • July 26, 2023 15:26

  Thanks, KC. I know, using the mouse, clicking and dragging the scrollbar works.

  In other projects, I just open the the typography options, hover and swipe down to scroll. Seems like a minor inconvenience, but in a day, it gets very annoying after a while, specially working in a laptop with a trackpad.

  Could you do the "swipe" to scroll, not using the scroll bar (you need a wheel mouse or an apple magic mouse) in that project?

   

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  Ariel H.

  • July 26, 2023 15:39

  Hi Ivan,

  Thank you for keeping in touch.

  Could you try to put your mouse on top of the list, wait a few seconds and start scrolling?  This worked for me as demonstrated on this screencast - https://youtu.be/vE1H2NR9OWQ

  Please try this and let me know how it goes.

  Best regards,
  Ariel H. 

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  Iván Calderón

  • July 26, 2023 19:01

  Hello, Ariel.

  No, doesn't work either. It is very project specific. Some work, some does not.

  Checked with Safari, Chrome and now with Firefox (Mac).

  I can use the click  scroll bar- drag method. Just worried that it is a bigger problem underlying there at some point.

  Thanks.

   

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  Ariel H.

  • July 27, 2023 10:18

  Hi Iván,

  Thank you for keeping in touch

  The scrollbar scroll method also works on my end as demonstrated on this screencast—https://youtu.be/w2GZrNvxLSI
  Would it be possible to try changing your screen resolution and see if this helps?

  Best regards,
  Ariel H.

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  Iván Calderón

  • July 27, 2023 16:32

  As I said, It is a project-specific problem.

  Look at the first 4 comments. Do you have access to that example?

   

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  KC George

  • July 28, 2023 06:34

  Hi Iván,

  This issue look specific to your homepage. I have added a test page to the above project and in this page, I am able to scroll down the typography options using the mouse wheel. Please have a look at this screen recording. https://jmp.sh/En5JwmRV

  I am sorry; but I am unable to identify what is causing the unusual behavior on your homepage.

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