Error in Hamburger menu - 2023

Praveen Shafi Ahamed

• February 02, 2023 14:56

Hi,

I have a query regarding about the hamburger menu item. Th menu is working fine in desktop view and facing spacing issues in mobile & tablet view. If i click the menu in both mobile & table view its shows some white blank spaces between the fold 1 & fold 2, tried fixing via padding & margin but still looks the same. attached the image for your refernce. Kindly do the needful thing.

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  Permanently deleted user

  • February 03, 2023 07:18

  Hello,

  Thank you for contacting us.

  Could you, please, check if you are using latest versions of Brizy Free 2.4.15 and Brizy Pro 2.4.14?   Could you please temporarily deactivate all external plugins (except Brizy Free, and Brizy Pro) and check if the problem still occurs? To identify which plugin is faulty, reactivate them one by one until the error reoccurs. The active theme can also trigger the error of WordPress images not displaying. Please download a different theme, such as “Twenty Twenty” and check again the issue. 

  If after all those steps you will have the same issue please send the URL of your website.

  Best regards, Nelea.

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  Praveen Shafi Ahamed

  • February 11, 2023 07:20
  • Edited

  We are currently using Brizy cloud Version 2.0.46 & not using any external plugins for Brizy cloud. We have not used wordpress image for this block, we used a video. i cant able to attach video in this submit only images. I have attached a url of this page so i think it will be more useful for your reference. Kindly look into it and suggest your thoughts.fg

  Page url:  https://yonv2.brizy.site/bldc-fans-dup

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  Permanently deleted user

  • February 03, 2023 12:02

  Hi,

  I have checked your website in the mobile version and the spacing issue dint not appear, please see this video. Did you made some changes to the site? 

  Regards,

  Nelea.

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  Praveen Shafi Ahamed

  • February 11, 2023 11:33
  • Edited

  Could you recheck with this URL: https://yonv2.brizy.site/bldc-fans-dup , The previous url has been redirected to homepage somehow &  homepage does not have hamburger menu, only the above url contains it.

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  KC George

  • February 13, 2023 03:51

  Hi Praveen,

  Brizy has two menu elements; one for the Free and the other for the Pro version. You seem to be using the menu element associated with the Brizy Free version at https://yonv2.brizy.site/bldc-fans-dup. Can you remove the menu element on this page and add it again when signed in to your Pro account?

  If this does not help, please get back to us, we will take a look at your project.  

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  Praveen Shafi Ahamed

  • February 17, 2023 06:29

  Hello George,

  
  We are using pro version currently yet face these problem currently, I have attached this video for your better understanding. Kindly have a look into it & do the needful asap https://jmp.sh/w3ekC7lN

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  Ariel H.

  • February 17, 2023 12:14
  • Edited

  Hi Praveen,

  I appreciate you taking the time to make the screencast

   

  I have created a private ticket for this request. You should receive a notification about the new ticket shortly.

   

  Kind regards,

  Ariel H.

   

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