Issues after updating to brizy 2.4.26, brizy pro 2.4.24

Yonik Wouters

• July 23, 2023 22:22

Hi Brizy team!

I made quite a few adjustments on a staging version. After a while, I noticed that the changes were only visible in the preview and not in an incognito window.

I should have made a backup, but I immediately updated Brizy, and then I saw that many blocks are no longer visible.

Example:

https://colocoagency.be/evenementen/ (before update)
https://colocoagency.be/staged/evenementen/ (after update)

Now I do notice that the sections are still visible when I want to edit the pages, so they are not gone.

I cleared the cache with the WP rocket plugin but that doesn't help.

How do I get everything back to how it was before without doing a rollback?


Also, maybe something that might be related:I created a shop template with brizy but when I open the page, it shows something else: https://colocoagency.be/staged/shop/.



When I click on the preview of the shop page it shows me the correct one:


Thanks in advance!

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• 

  Ariel H.

  • July 24, 2023 11:38

  Hi Yonik,

  Thank you for contacting us.

  It seems that the shop page was modified using Brizy, resulting in the template not being applied correctly.
  https://i.imgur.com/k3sEPRL.png
  To resolve this problem, you can either delete the current shop page or create a new one. After that, revisit your Brizy product archive template and update the display conditions accordingly.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Yonik Wouters

  • July 24, 2023 21:10

  Hi Ariel,
  
  I will try this tomorrow, but what about my first question regarding the blocks not appearing or in a weird way after the update, but still fine in de editor view?
  
  Example: https://colocoagency.be/staged/evenementen/ (after update)
  https://colocoagency.be/evenementen/ (before update).
  
  
  A rollback would cost me a few hours to change everything again.
  In editor mode everything looks normal so there must be a easy way to fix this.
  
  Thanks in advance!

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  Yonik Wouters

  • July 25, 2023 05:28

  Hi, I will try this later today, but what about my first question regarding the blocks not appearing or in a weird way after the update, but still fine in de editor view? Example: https://colocoagency.be/staged/evenementen/ (after update) https://colocoagency.be/evenementen/ (https://colocoagency.be/staged/evenementen/) (before update). In editor mode everything looks normal. There must be a way to fix this. Thanks in advance! 

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  Ariel H.

  • July 25, 2023 08:58

  Hi Yonik,

  Thank you for the update.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/12658405434258
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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  Yonik Wouters

  • July 25, 2023 21:24

  Hi Ariel,

  The user for temporary access has been created and de details are sent to communitysupport@brizy.io.

  Kind regards,

  Yonik

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  Ariel H.

  • July 26, 2023 08:22

  Hi Yonik,

  Thank you for your cooperation.

  After checking your website, I can confirm that it is functioning correctly, as shown in this screenshot: https://i.imgur.com/iCHJalY.jpg

  The problem may have been caused by cache-related issues.

  If you have any further questions, please let us know.

  Best regards,
  Ariel H.

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