Updated pictures on backend aren't showing on live site

Daniel Smith

• July 22, 2023 21:06

When I update pictures on the backend using Brizy editor, they don't show on the live site. I've cleared browsing history, cleared cache, tried Chrome, Safari, and Firefox. I'm not able to update to the latest versions of Brizy and Brizy Pro because when I do, it completely scatters the layout of my website. I've tried individually deactivating other plugins and then reactivating. I'm unsure what to try at this point.

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  Ariel.H

  • July 24, 2023 08:40

  Hi Daniel,

  Thank you for contacting us.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/12647588395282
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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