Picture is cutting

Julio Garcia

• July 20, 2023 23:46

I observed a problem with the mobile version of a first website today (https://www.contentcomunica.com.br) and the same problem just happened with a new website (https://www.blefaroplastiaemmaringa.com.br)

They are both using Brizy Cloud and downloading the HTML file and hosting in Hostgator.

In the mobile version, the picture in the hero section of blefaroplastiaemmaringa.com.br shows only half, despite being set as custom and cover. I tried choosing original format and cover, but same problem continues.

If you access the http://blefaromaringa.brizy.site the same problem occurs in the mobile version. 

In the other website contentcomunica.com.br the problem appears in the sections bellow.  

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  Julio Garcia

  • July 20, 2023 23:49

  This is how the picture is being shown:

  

   

   

  And this is how it was suppose to look and how it appears in the editor:

  

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  KC George

  • July 21, 2023 04:54
  • Edited

  Hi Julio,

  We regret the inconvenience. This problem is caused by a bug in the 'Animated Parallax' effect for background images. On mobile devices, the Fixed Parallax and None (No Parallax) settings work fine. I fixed the problem by selecting the 'Fixed Parallax' option at http://blefaromaringa.brizy.site.

  To resolve the issue in the other project, please set the background image of to 'None' or 'Fixed Parallax'.

  

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  Julio Garcia

  • July 22, 2023 07:57

  Thank you. It worked now with the NONE option.

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