I cannot add pictures in brizy

Tatsiana Greenberg

• July 14, 2023 11:48

on site https://gutterinstallationri.com/ in brizy I cannot add an image. when I click to add and then select a pic I am able to choose the picture but then it doesn't add it. I diactivated image optimization plugins and it still is not working.

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  Ariel H.

  • July 14, 2023 12:52

  Hi Tatsiana,

  Thank you for contacting us.

  I assume that you're editing your pages in Safari, kindly also confirm if this issue occurs on other browsers. 
  Also, please verify that you are already using the most recent versions of Brizy and Brizy Pro – https://i.imgur.com/NJ8x1Cx.png

  If the issue continues, this is something we would like to investigate from your dashboard. Could you please provide us with the WordPress credentials, so we can look into this issue further?Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link:   https://support.brizy.io/hc/en-us/community/posts/12500851342226
  WordPress Admin URL:
  Username:
  Password:
  Also, include the URL of the affected page.

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

   

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  Ariel H.

  • July 14, 2023 13:12

  Hi Tatsiana,

  Thank you for your cooperation.

  We will also need access to the plugins area to further check the issue, could you please update the temporary user account to an Administrator?
  https://i.imgur.com/B7cnbHY.png

  Best regards,
  Ariel H.

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  Tatsiana Greenberg

  • July 17, 2023 06:05

  Done

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  Ariel H.

  • July 17, 2023 11:00

  Hi Tatsiana,

  Thank you for the update.

  It appears that there is a conflict with JetPack's Site Accelerator, which is causing the issue. Disabling it resolves the problem. This is demonstrated on this screencast—https://youtu.be/EJTuGsEIN7Y.

  To replicate the issue, I created a temporary "01-test" page. Feel free to delete it after conducting further tests if necessary.

  If you have any further questions, please let us know.

  Warmest regards,
  Ariel H.

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  Tatsiana Greenberg

  • July 17, 2023 14:01

  Thank you very much! 

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  Stacey Pawirodikromo

  • July 17, 2023 19:22

  I had the same issue. Enabled the Jet Pack's Site Accelerator and it worked! Thanks.

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