"Layout" and "Blocks" tabs disappeared

Mihaela Kawinska

• July 13, 2023 13:48

Hey, 

After I updated today to the latest version of Brizy, I found such a problem... "Layout" and "Blocks" tabs disappeared.

This is how it looks now for me: https://prnt.sc/Ri_-dWxVAoSh

Also, I can't even create simple blocks anymore. I tried to clean the cash, it didn't help. How can I solve the problem?

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  KC George

  • July 13, 2023 13:57

  Hi Mihaela,

  Can you please share with us your Brizy and Brizy Pro version numbers?

   

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  Mihaela Kawinska

  • July 13, 2023 14:14

  Sure, here it is: https://prnt.sc/NejVbtVlNsT5

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  KC George

  • July 13, 2023 16:34

  Hi Mihaela,

  We would like to take a look at your WordPress Dashboard to investigate this issue further. Please add me as a user to your WordPress Dashboard and send the following details to our email: communitysupport@brizy.io

  • Community Post link: https://support.brizy.io/hc/en-us/community/posts/12484483233426
  • WordPress Admin URL: 
  • Username
  • Password

  Please let us know here when you send us the email.

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  Jessica Lion

  • July 19, 2023 00:34

  I’m having the same issue. Both pro and Brizy are updated. Did you solve this issue? If so, how can I fix this?

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  Ariel H.

  • July 19, 2023 11:17

  Hi Jessica,

  Thank you for the update.

  We have come across a similar issue where users have older versions of PHP installed on their servers. To address this issue, we kindly request that you update PHP to version 8.0 or higher.  
  To determine the PHP version, please refer to the following screenshot: https://i.imgur.com/z8O3TkC.png
  If the PHP version is outdated, we recommend contacting your hosting provider and requesting an update.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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  Cedric Atticot

  • July 21, 2023 07:32

  Hello,

  how can I retrieve my layouts on Brizy Cloud?

  I had many layouts that I worked on with my clients and associates for 4 years. I can no longer find my work, including my features, blocks, and layouts.

  Please, how can I find them?

  Best regards,

  Cedric ADR

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  Ariel H.

  • July 21, 2023 08:20

  Hi Jessica,

  I am following up on this issue that you have recently reported. If updating the PHP version didn't help. please provide us with the WordPress credentials to your website, so we can take a closer look.

  Please add us as a user to your WordPress Dashboard and send the following details to:  communitysupport@brizy.io

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/12484483233426
  WordPress Admin URL:
  Username
  Password

  Please make a full backup of your website as a precaution.

  Best regards,
  Ariel H.

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  Ariel H.

  • July 21, 2023 08:23

  Hi Cedric,

  Thank you for contacting us.

  We'd like to look into the issue from your dashboard. Kindly grant us temporary access to your WordPress admin by adding us as a user. Please send the necessary login details to communitysupport@brizy.io.

  Here are the details we need:

  Community Post link: https://support.brizy.io/hc/en-us/community/posts/12484483233426
  WordPress Admin URL:
  Username:
  Password:

  As a precaution, please make a full backup of your website.

  Best regards,
  Ariel H.

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  KC George

  • July 21, 2023 08:24

  Hi Cedric,

  I see 66 saved blocks and 12 saved layouts in your Saved Blocks and Layouts library in your Brizy Cloud account. Have you saved more blocks and layouts than these? If so, do you see those missing blocks/layouts if you open your WordPress projects where it was originally created? 

  

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