Users can't login

Thomas Gudbjerg Karlsen

• July 12, 2023 16:02

Hi, I've created a login page for the users on my page. Sometimes people can't login and gets an error: "Something went wrong. Please refresh the page and try again". It is the right username and password and I can't seem to see, how and when the error comes. It just comes and goes and I don't know how to fix this. It is a big problem that people can't login. It even happens for me sometimes. Login: https://www.destribede.dk/medlemslogin Username: test Password: test

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  Ariel H.

  • July 13, 2023 08:50

  Hi Thomas,

  Thank you for contacting us.

  I have observed an error in the console while inspecting your website: https://i.imgur.com/VvqiCIg.png.
  There could be some conflicts that cause this issue, please try the following and see if it helps.

  1. Please update Brizy and Brizy Pro to the most recent versions – https://i.imgur.com/6dtSOlT.png
  2. Also check that you have PHP v8.0 on your server
  3. If this didn't help, try deactivating one plugin at a time and checking if the problem resolves.
  4. Temporarily switch to another theme and check if the issue goes away.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

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