Pages not Showing

Mark Bradshaw

• January 25, 2023 11:19

Dear Team,

We have a small Brizy site with some of the pages not showing up, we can see them in the editor but not live.

https://it4charity.org.uk

Please can you help/advise?

Many thanks.

Mark

0

• 

  KC George

  • January 25, 2023 12:08

  Hi Mark,

  Your About page at https://it4charity.org.uk/the-process/ appears blank. Do you have problem with any other page?

  To help you with this issue, we would need access to your project.  Please add me as a user to your WordPress Dashboard if you need assistance with this. My email: kc.george@brizy.io. As shown in this screenshot: https://jmp.sh/sOSGGR3, please turn on the option "Send the new user an email about their account"

  Please let me know here when you send me an invitation.

  0
• 

  Mark Bradshaw

  • January 25, 2023 12:33

  Hi George,

  
  Thank you for coming back to me, I have created the account as per your request.

  Many thanks.

  Mark

  0
• 

  KC George

  • January 25, 2023 14:12
  • Edited

  Hi Mark,

  You had added your pages in Gutenberg and then added a Brizy Page Template for each page. You could create the page in Gutenberg and then click on 'Edit with Brizy' and create your design directly in Brizy (instead of adding your design to a Brizy Page Template)

  After having created a Brizy Template for a specific page if you edit the page with Brizy, the design you add to the page directly will override the design yo have added to the the Brizy Template. This happened to your About and Homepage. After creating page template for these pages, you clicked on Edit with Brizy and did not add a design. Hence these pages were blank. 

  I have saved the Homepage and About page design and imported it to respective pages. Now both are working fine. Please check. 

  Among your pages, About and Home are edited with Brizy while the design for Contact Us and What We Offer come from your Brizy Page Templates. It may be a good idea to save those designs and import it those pages directly.

  If you have questions, please get back to us.

  0
• 

  Mark Bradshaw

  • January 25, 2023 17:30

  Hi George,

  Thank you for your help and advice, I still cannot see the 'about us' page working. do I have to take any more steps, the designer of this site is no longer here so it is a bit of a mystery as to how it was created in the first place.

  I look forward to hearing from you.

  Many thanks.

  Mark

  0
• 

  KC George

  • January 26, 2023 06:19

  Hi Mark,

  I have saved the About Us page again. All pages must be working fine now. 

  I have added the design for Contact Us and What We Offer also to its respective pages and have deleted the Brizy Templates that were created earlier. To edit any page, click on 'Edit with Brizy' and you should be able to make changes and save it.

      

  0
• 

  Mark Bradshaw

  • February 06, 2023 07:34

  Dear KC George,

  
  Thank you for all your help.

  Kind regards.

  Mark

  0

Please sign in to leave a comment.