Website Images are not showing.

David Hurley

• July 07, 2023 14:40

Hey there, I am running https://zerozendesign.com/ on my hostinger server with server sync. Somehow its not working correctly from this morning. No images are being shown. 

Is there something you can check? I cleared all type of server cache but no luck yet. 

0

• 

  Ariel H.

  • July 10, 2023 08:26

  Hi David,

  My apologies for the delayed response.

  Could you please try to delete the files inside the /cache and the /var directories on your server? This might help resolve the issue you're facing. 
  For your convenience, I have created a screencast available at this link (https://youtu.be/MS7fMFTtUtg) that demonstrates the process. This was initially intended for another user, but it may prove helpful to you as well.

  Please try this and let me know how it goes.

  Best regards,
  Ariel H.

  0
• 

  David Hurley

  • July 10, 2023 14:32

  Ariel,

  I have deleted that. I have also removed the entire project and reuploaded to the server. The same thing is happening.

  visit https://zerozendesign.com

  thanks.

   

  0
• 

  Ariel H.

  • July 10, 2023 14:54

  Hi David,

  Thank you for the update, and I'm sorry to hear about the difficulties you're experiencing.

  Please provide us temporary access to FTP to allow us to directly investigate the issue and possibly offer a solution, rest assured that your FTP details will remain confidential and will not be displayed on this community support thread.

  I am looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  Wolfgang Lehner

  • July 10, 2023 15:12

  I have a similar problem. When I use the function "Export the HTML files for your project." I get a zip file with image files which show 0 KB data size. The website shows graphics and images as "broken-image". Please for solution of this problem, thank you.

  0
• 

  KC George

  • July 10, 2023 15:26

  Hi Wolfgang,

  Can you please share the Workspace Name, Project Name and Preview URL of the Brizy Cloud project where you are facing this issue? We will take a look.

  

  0
• 

  Wolfgang Lehner

  • July 10, 2023 15:58

  Project Name: olivernitz.at
  https://pomegranate5114179.brizy.site/

   

  0
• 

  KC George

  • July 11, 2023 05:33

  Hi Wolfgang,

  The project olivernitz.at with the preview URL of https://pomegranate5114179.brizy.site/ was developed using the older Brizy Cloud project format. HTML Export feature does not work well with the older projects.

  I have recreated this project in the current Brizy Cloud project format. The Project Name: olivernitz.at New and the preview URL: https://orange17483478.brizy.site/ 

   

  Please check if everything looks exactly same in both projects. The images should work fine if you generate Export HTML ZIP file from the new project I have added above. Please try and let us know.

  0
• 

  David Hurley

  • July 17, 2023 16:07

  I'm checking in on this support issue. It has been a week since my website images have not shown up and it has not been resolved yet. Let's get this resolved ASAP. Thank you.

  0
• 

  KC George

  • July 18, 2023 06:09

  Hi David,

  Are you open to try the HTML Export option? The primary difference is that changes you make in Brizy Cloud are not synced automatically. You will have to manually upload the files. This option seems to work fine for most users.

  0
• 

  David Bentley

  • July 19, 2023 06:15

  We have already tried that, a couple of times now.

  Best Regards,
  David Bentley

  0
• 

  KC George

  • July 19, 2023 07:38

  Hi David,

  Your project ZeroZen Design appears developed before Feb 2021 and uses the older Brizy Cloud project format. While HTML Export works fine with current Brizy Cloud project format, it does not work well with those with older project format. 

  A permanent solution would be to migrate this project over to the current Brizy Cloud project format. An approximate process for migration is as follows

  • Save each page as a layout.
  • Add a new Brizy Cloud project and add one page at a time and import the saved layouts to different pages
  • Copy paste global colors and typography from current project to the new project. 
  • Setup menu and global blocks

  

  0
• 

  David Hurley

  • July 25, 2023 15:40

  How is this convenient for us as users. We should not have to re-create websites. The platform should be updated with consideration for older sites and update the work area for those sites as well. I've had to do this for 3 sites now because I didn't have access to blog features. This is extra time a client isn't paying for and I have to commit to. I'm sure others share this frustration.

   

  0
• 

  KC George

  • July 26, 2023 04:59

  Hi David,

  We sincerely apologize for any inconvenience this has caused to you. I agree that it is because we have been unable to adapt older projects to the current project format.

  For us, converting previous projects to the current format is a massive undertaking. We prioritised new features over converting previous projects to the current format because the bulk of users do not have older projects.

  0

Please sign in to leave a comment.