Billing

Ben Lambotte

• January 20, 2023 13:03

Hi,

I have tried a couple of times to upgrade my account so I can connect my own domain. It appears that I have subscribed more than once under the email address hello@wearemarketingchimp.com. I have identified that I have made a few payments for the same product. Please could you review this and provide a refund. When I do try and upgrade my account and then try to add my own domain, it asks me to upgrade again! 

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  Permanently deleted user

  • January 20, 2023 14:23

  Hello Ben,

  Thank you for contacting us.

  Yes, you made 2 payments. We refunded the payment for one plan.  I can, therefore, confirm that you will receive the refund within 3-5 working days (depending on your bank). 

  Please let me know if you have any other questions.

  Best regards, Nelea.

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  Ben Lambotte

  • January 23, 2023 08:45

  Thank you Nelea. Sent from Outlook for Android

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