Restore

Pablo F

• July 05, 2023 00:34

Hello,

I would like to have a restore of this website from July 3

mainsecourableeafo.org

It is located in project eafo

 

Regards

0

• 

  Ariel H.

  • July 05, 2023 10:13

  Hi Pablo,

  Thank you for reaching out to us.

  To ensure accuracy, could you please confirm the specific date you'd like to restore it? Based on my understanding, you mentioned July 3, 2022. Is this the correct date?

  Looking forward to your response.

  Best regards,
  Ariel H.

  0
• 

  Pablo F

  • July 05, 2023 14:39
  • Edited

  It is July 3, 2023  8 am Eastern

  0
• 

  Ariel H.

  • July 05, 2023 14:47

  Hi Pablo,

  Thank you for keeping in touch.

  Regarding the website restoration request, I've received an update from our senior support team. Unfortunately, we regret to inform you that we are unable to restore the website to a specific date.

  Sorry for the inconvenience.

  Best regards,
  Ariel H.

  0
• 

  Pablo F

  • July 05, 2023 18:42

  Then, we are not able to use brizy for client.  What kind of restore are you able to do? 

  0
• 

  Ariel H.

  • July 06, 2023 09:40

  Hi Pablo,

  I apologize for any misunderstanding. Could you kindly clarify if you are inquiring about renewing your account? My initial understanding was that you were requesting the restoration of your website to a previous state. 

  To assist you further, could you please provide us with additional details regarding the issue you are currently facing? Any screenshots you could provide would also be greatly appreciated.

  Thank you in advance for your cooperation.

  Kind regards,
  Ariel H.

  0
• 

  Pablo F

  • July 06, 2023 20:31

  Hello Ariel,

  My request was to receive a restore of the website project in eafo.  I made a similar request in the past and it was restored by Dimi, He also told us there is always backup, we just need to request the restore.

  Regards

  0
• 

  Ariel H.

  • July 07, 2023 10:33

  Dear Pablo,

  Thank you for the update.

  I apologize for any inconvenience caused, but I regret to inform you that we are unable to fulfill your request at this time. Once a website is deleted, we are unable to restore it. Although Dimi kindly granted a similar request as a one-time courtesy last year, we are unable to accommodate it this time.

  Again, I apologize for any inconvenience this may cause.

  Best regards,
  Ariel H.

  0

Please sign in to leave a comment.